KYC Policy
Last updated 2 July 2026
KYC — "Know Your Customer" — is the identity check every legitimate online casino runs before it pays out. If you plan to withdraw pokies winnings by PayID, understanding KYC up front is the single best way to avoid a delayed payout. This page explains how it works and what PayID Pokies does (and doesn't) do with your documents.
What identity checks are
KYC is the process where a casino confirms you are who you say you are, that you're of legal age, and that the payment method belongs to you. It usually happens once — before your first withdrawal — and once cleared, later payouts are faster. Completing it early is why some players get same-day PayID cash-outs while others wait.
Why casinos must verify you
Verification protects both sides: it prevents underage gambling, stops fraud and money laundering, and makes sure winnings go to the right person. Offshore licences (Curaçao, Anjouan) and international anti-money-laundering standards require operators to run these checks, which is why even an offshore casino will ask.
The Australian context
Australia's anti-money-laundering and counter-terrorism-financing (AML/CTF) framework shapes the KYC expectations that flow through to operators serving Australian players. There are no Australian-licensed online casinos, so the checks are run by the offshore licensee — but the principle is the same: no verified identity, no payout.
Documents you may be asked for
- Proof of identity — passport or driver's licence.
- Proof of address — a recent utility bill or bank statement.
- Proof of payment ownership — confirmation the PayID/bank account is yours.
Age verification (18+)
Every casino must confirm you are 18 or older. Accounts that fail age verification are closed and winnings withheld. If you are under 18, you cannot play — see our Responsible Gambling page.
PayID Pokies does not collect your documents
Important: PayID Pokies is a comparison site, not a casino. We never ask for, receive or store your identity documents. KYC happens entirely on the casino's own platform under its privacy policy. Anything we hold about you is limited to what's in our Privacy Policy.